- Single Activities:
- Cost Drivern or
- Value Driven;
- Link Between Activities
- System of Activities > Vertical Integration.
1.Single activities, The Competitive Advantage:
-> The Competitive Advantage of the single activity depends on:
- Cost Differentials (cost competitive advantage);
- Value Differentials;
Steps to identify cost competitive advantage:
- Identifying:
- Significant activities in terms of high incidence on total cost;
- Causes of cost and opportunities for real improvement;
- Competitors‘ different behaviors in performing the given activity;
- 2° Step:
-> Evaluation and quantification of costs of specific activities considered as significat;
-> Benchmarking with costs covered by major competitors in carrying out the same activities.
❌INTERNAL PROBLEMs:
- Inconsistent/inaccurate internal accounting;
- Difficult assessment of shared activities;
✔SOLUTION:
-> More sophisticated overall accounting, management control system (based on state-of-the-art cost allocation methods.
❌EXTERNAL PROBLEM:
- Find information about competitors:
✔SOLUTION:
-> We can find:
PRIMARY SOURCES:
- Knowledge Spillover: hiring competitor’s employee;
- Benchmarking Clubs: association that collects data and information on a specific market in order to elaborate, aggregate and comparate the data.
- Talking with the competitor’s supply channels;
SECONDARY SOURCES:
- Financial statement;
- Public tenders;
- Company’s Profiles;
- IDENTFYING SPECIFIC COST DRIVERS: factors explaining the origins of costs;
1.1)Single activities, COST DRIVEN:
-> DEF: causes behind primary and support activities’ cost differentials.
-> MAIN:
- Level of saturation of product capacity;
- Target capacity;
- Scale economies;
- Experience and Learning Economies;
Level of Saturation of product capacity:
-> DEF: Technolgoy and organizational configuration of the company impact on the costs.
- These are used to plan, develop and coordinate those activites needed to put products on the market.
-> Short term impact, concernes already functionning companies;
Target Capacity:
-> DEF: yearly output capacity enabling the company to use production factors in the most efficient way possible.
=> If production level is stet at target capacity =>
- Production capacity is saturated;
- Average cost per unit is minimum;
UNDERSATURATION: | OVERSATURATION: |
Higher fixed cost on average; Higher cost per unit. | Higher cost for assets; Higher average cost for unit. |
CAUSE: -> Overstimatinon of market demand; -> Deliberate strategic choice to create surplus resources; | CAUSE: -> Understimation of market demand; -> Need to face contingent events; |
Scale Economies:
-> DEF: the same volume can be scaled
-> IDEA: scale and cost per unit are inversely related.
-> Scale determined by non.linear events:
- Standardizaition;
- Specialization of labor;
- Critical Mass;
📌 Combined effects:
- Scale Economies (Long Term);
- Saturation of Production Capacity (hort Term);
Experience and Learning Economies:
-> DEF: average cost per unit drop when cumulative volumes increase.
- Synergistic effect;
- Improve efficient thanks to:
- Comprehension
- Repetition and
- Rationalization
-> First Mover can be an advantage: accumulated more time;
-> DETERMINATED by:
- Irreversibility;
- Timing
- 🔺Share the experience can boost experience economies;
- 🔻Weak in changes or radical innovations introduced by competitors.
- Localization of activities;
- Institutional factors.
- Localization of Activities:
-> If is strategically relevant => becomes
- Significal source of cost competitive advantage;
- A barrier to new entrance;
-> Preferential access to distribution channels determine outbound logistic costs of competitors;
- Institutional Factors:
-> Some industry are regulated by PA;
-> They (Public insittution) can establish regulation, duties and incentives/Disincentives;
-> Lobbying or Advocacy can be a barrier;
1.2)Single activities, VALUE DRIVEN:
-> VC is the instrument for SBU to have a competitive advantage and create more margin.
- EFFICIENCY: Cost reduction;
- EFFECTIVENESS: creation of value for custumers;
Steps to identify Value competitive advantage:
- Identifying Value-Significant Activities;
- Evaluating and quantifying their value contribution;
- Benchmarking with value created by major competitors’ activities;
- Identifying specific value drivers;
-> we can improve effectiveness by increasing value drivers/Value differentials
VALUE DRIVERS:
-> DEF: determine Δvalue in primary and support activities leading to higher price;
1.QUALITY: Quality is the major factor for a company to differentiate herself;
- IN-HOUSE QUALITY: nominal product performance;
- IN-FIELD : quality of actual performances when the product or service is used on the field and determines a given customer experience.
2.TIME:
- Delivery Time;
- Punctuality;
- Time to market;
3.FLEXIBILITY: ability to
- Accepting changes in plants;
- Performing change in a short time;
4.SERVICE LEVEL:
- Incorporated services;
- Complementary services;
5.VARIETY AND CUSTOMIZATION:
- Whide product range;
- Ability to personalize according to customer’s needs
6.BRAND & REPUTATION: give the perception of uniqueness of the product;
- Brand awareness;
- Brand image;
-> A combination of these VD is the explanation for a company to create and mantein the competitive advantage for value and differentiation;
2.Link between activities:
-> Value and costs can be impacted by internal links (Raw materials, relationship between company and suppliers, in-house or in-field control);
-> New management techniques introduce new internal link, as lean manufacturing, JIT and concurrent engineering.
3.System of Activities, Vertical Integration:
-> In the third level of analysis we decide to put in outsourcing or not part of the production.
VERTICAL INTEGRATION: company internalizing and therefore integrating some activities;
FULL VERTICAL INTEGRATION: all activities are performed internally.
=> Hierarchy system;
HOLLOW CORPORATION: all activities are outsourced (excluding coordination and financial control);
=> Turning to the external markets;
TRANSACTION COSTS: costs to bear in order to set up a commmercial transaction with a third party
✔ADVANTAGES of MAKE-OPTION:
- Eliminate costs for scouting, evaluation, selection of suppliers, adminstration, legal costs, potential logistics costs;
- Internalization of supplier’s margin;
- Increasing control on activities’ control;
- 🔺 Control and develop of potential core resources and skills;
- 🔻 Reliance on the supplier;
❌DISAVANTAGES of MAKE-OPTION:
- 🔻 Efficiency compared to external supplier (scale economies, experience economies);
- 🔺 Investment in fixed capital (for long term assets);
-> Buy option is a way to turn fixed costs into variable costs;
- 🔺 Hierarchical coordination costs;
- 🔻 Motivation for human resources in non-core activities;
- 🔻 Incentives to efficiency and effectiveness in captive market;